Refund Policy

If payment succeeds but Prefate cannot complete the AI interpretation after its automatic retries, it attempts a full refund to the original payment method. The result page shows whether the refund is pending, completed, or needs manual assistance.

Because a paid reading is a digital service generated and delivered immediately, successfully delivered readings are generally final and non-refundable, except where required by law or where there was a duplicate charge, unauthorized payment, or material technical failure.

Use the Feedback link promptly and include the reading ID, payment date, reason, and the email used at checkout if available. Do not send card numbers or other sensitive payment details.

Refunds are returned only to the original payment method. After Prefate initiates a refund, Stripe sends it to the bank or card issuer. It commonly appears within 5–10 business days, but timing and whether it appears as a reversal depend on the provider.

If a refund is marked for manual assistance or has not appeared after the expected bank processing period, contact Prefate through Feedback with the reading ID. Prefate will check the Stripe status and, where available, provide a refund reference for your bank.